If for any reason you are not satisfied with your purchase, please call us at 800-533-3277 or by email at orders@silvercreekindustries.com. You must contact us within 10 days of the receipt of your order. Art glass panels are fragile and must be returned in their original packaging, protected with the materials used when shipped to you. You are responsible for the cost of the return shipping, and the item must be received in good (unbroken) condition for a refund.